Refunds & Billing

How the charge appears

Purchases are billed by our authorized payment processor and appear on your statement as:

TODO_BILLING_DESCRIPTOR

If you see a charge you don’t recognize, please contact us before disputing it with your bank — we can almost always resolve it faster than a dispute can.

What you’re buying

Purchases on members.alenaharmony.com grant streaming-only access to specific digital content. Access is delivered immediately upon successful payment. Content is streaming-only; no downloads are provided, and access is personal, non-transferable, and non-exclusive.

Refunds

Because access is delivered instantly, purchases are generally final. That said, we would rather resolve a problem than keep money from an unhappy buyer. We will issue a refund within 30 days of purchase if:

• the content failed to play or was never delivered;
• you were charged more than once for the same purchase;
• the purchase was made without your authorization; or
• the content was materially different from how it was described.

Requests outside these cases are reviewed individually and are often granted. Ask.

Recurring memberships

Any recurring membership renews automatically until cancelled. You may cancel at any time, and cancellation stops all future charges. Access continues through the end of the paid period.

How to reach us

Email TODO_SUPPORT_EMAIL. We aim to respond within one business day. Please include the billing descriptor, the date, and the last four digits of the card used.